Getting Started (General)

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

  • Why Should I prefer LEDE products?

    Our brands of fire protection products are proven and trusted worldwide, with certifications from UL and FM.

  • What is the origin of your products?

    LEDE Grooved Fittings & Valves          – Made in China
        Tuwei Machines                                     – Made in China
        Realflex Flexible Hose                           – Made in China
        MECH BI & GI Fittings                            – Made in China

        Hangers and Supports                          – Made in China
        Dixon products                                       – Made in USA

        FESCO Fire Sprinkler Heads                  – Made in South Korea

        Seung Jin Flexible Sprinkler Hose        – Made in Korea

  • Do your machines include the following accessories indicated here in your catalogue?

    Standard equipment with accessories is included when you purchase an item or a machine.

     *Depending on what specific unit of machine.

  • What is your lead time for delivery or pick-up?

    The delivery and pick-up lead time is 3-5 working days upon receipt of P.O. and payment.

  • What is the warranty of your products?

    As for our LEDE fittings,  Lede Gate valves, and Dixon Powhatan products, the warranty is ONE YEAR from the date of invoice against manufacturing defects. However, for our Tuwei machines, the warranty is ONE MONTH from the date of invoice against manufacturing defects.

    *The warranty does not cover defects or malfunctions caused by misuse, abuse, or improper maintenance of the products. Also, the warranty will not apply to damage caused by unauthorized alteration, modification, or repair of the product.

  • Is there an additional cost for the customer’s Demo request?

    – For Metro Manila customers, we offer a demo for FREE.

    – For our customers outside Metro Manila, they will bear the expenses, including the transportation cost, per diem, board, and lodging of the technician.

  • What is the minimum order for free delivery?

    For customers within Metro Manila, the delivery of items should have a minimum purchase of 30,000 pesos, while for those outside Manila, the delivery of items should have a minimum purchase of 100,000 pesos and be subject to approval and schedule.

  • Do your give discounts for spare parts?

    No, we don’t give discounts; spare parts are billed at cost by our Service Department.

  • Do you conduct demo?

    Yes, we conduct demo, as per the customer’s request on the proper usage and installation of the machines.

  • Do you accept returns of purchased items?

    Yes, we accept returns of purchased items, but we will have a 20% restocking fee, and the items must be in good condition and subject to approval.